Terms of Service

Who we are and what this covers

Maester Cloud is operated by Jozra ("we", "us"). These terms are an agreement between you (or the organization you represent) and us, and they apply when you visit maester.cloud, become a Founding Supporter, or use the Maester Cloud portal and related services. By subscribing or using the service you agree to them. They do not cover the open-source Maester project, which you run in your own environment under its MIT license.

Account terms

• You are responsible for keeping your access secure. Portal sign-in uses a Microsoft Entra application you register and control in your own tenant. You decide who you assign to it, and you are responsible for what they do.
• You must be a person. The account holder must be a human, not a bot. Automated report uploads run through tokens you issue, but the account itself belongs to a real person.
• You are responsible for the content and activity in your portal, and for using the service lawfully and only for your own organization's security work.
• You may not use the service to break the law, infringe anyone's rights, or abuse the infrastructure it runs on.

The funding launch and Founding Supporter status

Maester Cloud is in active development. Becoming a Founding Supporter is an early pledge: your subscription funds development now and reserves your place for private-preview onboarding. We are targeting private preview for August 2026 and general availability for September 2026. These are goals based on current plans, not fixed delivery dates, and they may move. We will keep Founding Supporters informed and will personally get in touch as onboarding opens.

As a Founding Supporter you receive a direct line to the roadmap, a place on the Founding Supporters wall if you opt in, a lifetime 10% discount on any future Hosted Maester Cloud tier, and access to the Maester Cloud source and self-hosted deployment when private preview opens. Founding status is a thank-you, and the specific perks may be refined as the product takes shape.

Payment, refunds, and plan changes

• The Founding Supporter subscription is $99 per month. Payments are handled by Polar, our merchant of record, who manages checkout, billing, receipts, and applicable taxes. By subscribing you also agree to Polar's terms for the payment transaction.
• The subscription renews automatically each month until you cancel.
• Because the subscription funds ongoing development, we do not automatically pro-rate refunds for the current month once it has started. That said, we want you to feel good about backing this: if something is not right, especially in your first 30 days, email us and we will find a fair resolution, including a refund where appropriate.
• We may change the price for future billing periods, but we will give you notice before any change affects you.

Cancellation and termination

• You can cancel at any time from the Polar customer portal. Cancellation stops future renewals; your founding status, access, and perks continue until the end of the period you have already paid for.
• We may suspend or end your access if you seriously or repeatedly break these terms, or to protect the service, our other customers, or the public. Where it is reasonable, we will tell you why first.
• When your subscription ends, we delete your Customer Data within 30 days, except where we are legally required to keep it.

Modifications to the service and prices

During the funding launch and preview the service is evolving, and features shown on this site or in the demo may change, ship later, or differ in the first release. We may add, change, or remove features over time. We will avoid removing something you actively rely on without a reasonable alternative or notice where practical.

Uptime, security, and privacy

During the funding launch and private preview we do not offer a formal uptime guarantee, but we work to keep the service available and secure. Your Customer Data is stored and processed in the Azure region you choose, and portal sign-in runs through the application in your own tenant. How we handle data is described in our Privacy Statement, and the architecture is detailed in the security documentation.

Your content and the open core

• The assessment results, reports, configuration, and accepted-risk decisions you send to your portal are yours. We process them only to provide the service to you, as set out in the Privacy Statement, and we do not sell them or use them to train AI models.
• The Maester framework and core tests are open source under the MIT license and are not affected by these terms. They stay free to run in your own environment.
• Access to the Maester Cloud source code provided to Founding Supporters during private preview is for your own deployment and evaluation, under the repository license and access terms shared with you when onboarding opens.

The Founding Supporters wall

Appearing on the public Founding Supporters wall is optional and opt-in. If you opt in, you give us permission to display the name, link, and image you provide to recognize your support. You are responsible for having the rights to what you submit, and you can ask us to update or remove your entry at any time by emailing us.

Features and bugs

We decide what features to build and when, guided heavily by Founding Supporter input. The live demo shows the direction we are heading, not a promise that every feature ships in the first release. We do our best to keep the service working well, and when you find a bug, tell us and we will do our best to fix it.

Liability

Maester Cloud helps you track and prove your Microsoft 365 security posture. It is a tool to support your security and compliance work, not a guarantee of security, compliance, or any particular outcome; you remain responsible for your own configuration and decisions. To the extent permitted by law, the service is provided "as is", and our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the State of Victoria, Australia, and you agree to the exclusive jurisdiction of the courts of Victoria, except where the Australian Consumer Law or other applicable consumer law gives you the right to bring a claim where you live.

Changes to these terms

We will update these terms as the service grows toward general availability. When we make material changes, we will update the effective date above and notify Founding Supporters by email or through the portal before the changes take effect.

How to contact us

Questions about these terms, billing, or your subscription? Email [email protected]. A human reads it.